Exchange & Returns
We offer a 30 day unconditional refund & exchange guarantee for unopened & unused items.
Goods for return and exchange are shipped at your own cost. We can help to provide you with a shipping label for your return & exchange items, however this fee will be deducted from your refund or exchange.
We do not accept cancellations once your order is placed, as we use a 3rd party fulfilment provider. Therefore unwanted or incorrect orders cannot be cancelled and you will need to return these items back to us to receive a full refund.
If your item arrives damaged or defective, please contact our support team at email@example.com and be sure to include a photo for quality assurance purposes.
Please note all memory foam beds are compressed, and vacuum packed within sanitary protective packaging. Once the protective packaging is removed, we can no longer accept any returns. No returns apply to memory foam beds where the foam is removed from the protective packaging.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If the item is in satisfactory condition, we will process your refund to your original method of payment. Please allow 7 working days for your refund to show up on your statement.
If you have any questions regarding our Returns Policy or would like to start a Return or Exchange, please contact us at firstname.lastname@example.org